Net Promoter Score

Fair4All Finance is requesting quotation for an organisation to lead the design, development and delivery of a Net Promoter Score (NPS) survey across our key stakeholders.

By creating an NPS survey and analysing the results, we aim to provide a consistent and comparable measure of stakeholder value; enable targeted performance improvement and support stakeholder relationship management.

Our key stakeholders are:

• Mainstream banks

• Challenger banks

• Non-bank lenders

• Insurers, Brokers and Distributors

• Investors

• CDFIs (investees and others)

• Credit Unions (recipients of grant and other funding and support)

• Trade bodies (eg All Together Money, Responsible Finance, UK Finance, ABI, BIBA)

• Civil society organisations (eg Scope, SEA)

• Consumer Organisations and Financial Inclusion Champions (eg Fair By Design, Citizens Advice, Which?)

We aim to repeat this survey every two years.