Rahmenvertrag über den Betrieb und Support des Netzleitsystems MAS4
WIEN ENERGIE GmbH · IT services · Austria
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What the buyer wants
2nd-Level-Support inklusive bedarfsabhängiger 24/7-Bereitschaft, Ticket-Monitoring, Störungsanalyse und Fehlerbehebung (inkl. Weiterentwicklung/Patching der MAS4-Module), Durchführung von Applikations-, OS- und Security-Updates, Information über sicherheitsrelevante Schwachstellen, Hardwarewartung der Fernwirkkomponenten sowie vollständige Dokumentation gemäß ISO 27001 und NIS/NIS2.
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